Some say privacy is dead. Others no. Many of us like to have privacy when communicating with co-workers, friends, or especially family.
But TikTok recently said it would not use encryption for direct messaging. Should you follow suit in your business? The answer depends on your customer base.
End to end encryption acts like a digital wall. It protects the message from you to the recipient. A good treatment is here by IBM. Some companies like TikTok are concerned about abuse of encryption that violate the terms of use, including the spreading of virulent content. Encryption protects this content — enabling its spread.
However, others like Signal use encryption. This ensures that users have privacy when communicating. This is especially important for journalists, according to Freedom of the Press Foundation.
Whether using encryption is a best practice depends on your market and business sector. Some industries, like real estate, list encryption as a best practice for brokers. In some cases, then, not using encryption can create liability for your business.